Privacy Policy

1. Principles of Credential Handling

As system administrators, we handle highly sensitive access configurations. We enforce strict internal policies regarding passwords, SSH private keys, and API tokens:

• We never store root passwords or private SSH credentials in unencrypted spreadsheets or text files.
• All temporary access credentials shared with Ritik Barnwal or our engineering team must be provided via secure encrypted shares (e.g., 1Password, Bitwarden, or secure self-destructing links).
• Once a support ticket, migration task, or hardening check is finalized, we request that the client change the temporary access passphrase or revoke our SSH key.

2. Information We Collect

When you interact with the MyServerHelper.com platform, we collect minimal data to ensure optimal service delivery and user experience:

• Submission Information: Your name, work email address, company name, infrastructure budget, and details about your operating systems or control panel provided during inquiry form dispatches.
• Subscription Information: Your email address for the quarterly security and performance digest.
• Telemetry Logs: Standard server requests, browser headers, and IP addresses to prevent rate limit evasion and block malicious bot attacks.

3. Cookies & Analytics

We use lightweight first-party session parameters and cookies solely to persist dark/light theme options (`msh_theme`) and prevent CSRF (Cross-Site Request Forgery) session attacks. We do not load invasive advertising trackers or sell client data to third-party brokers.

4. Third-Party Integrations

For booking consultations and instant chat communications, we load secure widgets:

• Calendly: To schedule live server consulting calls with Ritik Barnwal.
• WhatsApp & Telegram: To facilitate instant engineering communications for rapid incident responses.

5. Global Compliance & Security Controls

We comply with standard global regulations including the GDPR (General Data Protection Regulation) and CCPA. If at any time you wish for your contact records or newsletter subscriptions to be permanently purged from our flat-file database, please email us directly at hello@myserverhelper.com, and we will fulfill your request within 24 hours.

Last Updated: May 22, 2026. This policy may be updated periodically to match security and compliance regulations.