Terms of Service - SLA & Contracting Standards

1. Service Description & Acceptance

MyServerHelper (led by Ritik Barnwal) offers professional server management, website migrations, cybersecurity auditing, and white-label customer support. By submitting an inquiry form, purchasing a subscription plan, or retaining us for consulting work, you explicitly agree to be bound by these Terms of Service.

2. Service Level Agreement (SLA) & Responsiveness

We strive for extreme response promptness. Our SLAs are strictly mapped by subscription plans:

Emergency Outages: For active subscribers on the Professional Admin or Enterprise plans, critical emergency tickets are acknowledged and acted upon within 15 to 30 minutes of submission.
Standard Requests: Normal administrative tasks, kernel upgrades, and panel tweaks are addressed within 12 to 24 hours.
One-Time Fixes: Non-subscribers hiring us for a single configuration fix are served based on our current operational availability.

3. Client Infrastructure Responsibilities

The client is solely responsible for maintaining root-level access and paying cloud providers (e.g., AWS, Hetzner, DigitalOcean) for baseline resources. Furthermore:

Clients must maintain at least one independent off-site backup stream before requesting complex database configurations, panel updates, or server migration operations.
The client must provide correct, secure authentication keys and quickly revoke them once the contract work is finalized.

4. Limitation of Liability

While our administration team takes every caution, server environments are inherently volatile. MyServerHelper and Ritik Barnwal shall not be held liable for any direct, indirect, or incidental damages, including but not limited to server downtime, database corruption, loss of business revenue, or security breaches resulting from configuration recommendations or software bugs.

5. Payments, Subscriptions & Cancellations

Monthly recurring support packages are billed in advance on a 30-day billing cycle. You may cancel your subscription at any time with 7 days written notice prior to your next renewal date. One-time fixes are billed upon completion or under a 50% upfront retainer as outlined in our service estimate. Due to the high-demand consulting nature of our administration tasks, refunds are not provided for work already performed.

Last Updated: May 22, 2026. For questions regarding contract scopes, please contact us at hello@myserverhelper.com.